Size exchanges
If your hoodie does not fit the way you hoped, you can exchange it once for a different size, free of charge, within 7 days of delivery.
- The hoodie must be unworn, unwashed and in its original condition with tags attached.
- Exchanges are subject to availability. If the size you need is no longer available, we will offer a different design in your size or a full refund.
- One free exchange per item.
How to request an exchange
- Message us on WhatsApp at +92 311 5629617 or email kapravo.pk@gmail.com with your order number and the size you need.
- We arrange the courier pickup and send your new size as soon as we receive the original.
Damaged, defective or misprinted items
Every piece is checked by hand before dispatch, but if something is wrong, tell us within 48 hours of delivery with clear photos. We will send a replacement or issue a full refund, whichever you prefer.
Cancellations & refunds
Pre-orders can be cancelled within 24 hours of payment for a full refund. Because each pre-order goes into production after this window, change-of-mind returns are not accepted afterwards. Size exchanges and damaged-item replacements still apply.
Approved refunds are sent by bank transfer to the account you paid from within 5–7 working days.
Items we cannot exchange
- Items that have been worn, washed or altered, or that have had tags removed.
- Items damaged after delivery through misuse.
- Requests made after the 7-day exchange window.
Questions
We are always happy to help. Message us before ordering if you are unsure about your size, and we will help you pick the right one.